FAQs – TAPIONA

Shipping Information

What Shipping Methods Are Available And How Long Will It Take To Get My Package?

We’ve partnered with multiple regional and national couriers and offer the following shipping options in the United States:

Standard: Standard shipping normally arrives within two to four business days, and is usually the best option for heavy shipments, like those with large tubs of protein.

Two Business Day Delivery: Two day delivery helps ensure delivery within two business days. Please understand that we can only ship items that are in-stock at one of our domestic warehouses. For two day delivery, orders must be placed Monday – Friday by 2:00pm Eastern to qualify.

One Business Day Delivery: Selecting this option ensures we can ship your package in just one business day, and is the best option for shipments you need in a hurry. Please understand that we can only ship items that are in-stock at one of our domestic warehouses. For one day delivery, orders must be placed Monday – Friday by 2:00pm Eastern to qualify.

Military: Military shipping normally arrives within three to eight business days, and is the only shipping option available for APO, FPO, or DPO military mailing addresses.

Note: Delivery estimates are based on warehouse inventory levels and hours of operation.

What Should I Do If My Order Does Not Arrive When Expected?

Most domestic orders are shipped from one of our warehouse locations within 24 hours and should arrive within 2-5 business days depending on your location, the carrier, and the selected delivery option.

International orders should arrive at your country’s customs office within 4-12 business days, depending on which shipping method was selected and the destination country. In extreme circumstances, customs inspections can delay the delivery of international orders, but we include all the paperwork necessary to speed up the inspections process and clear customs as quickly as possible.

If you do not receive your order within the expected time frame, please contact our award winning Customer Service department. We’d love to help you anytime; 24 hours a day, 7 days a week.

Payment Information

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Orders and Returns

How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

How Can I Cancel Or Change My Order?

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How Do I Track My Order?

How Can I Return a Product?

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